Terms and Conditions

Terms and Conditions
General Terms and Conditions

The ticket transaction by the customer constitutes as a legal offer to a contractual relationship. The actual contractual relationship with Rockwood Events is established after the registration confirmation has been sent by the event promoter.
If there are no contrary restrictions by the venue, the following applies: Children under 16 must be accompanied to the event by an adult. Children under 6 can come in free with a paying adult.

Tickets are personalized to the customer. Cancellation or refund of the ticket is not possible. The attendee is entitled to transfer his ticket to a third party, the transfer is legally effective only if it was made by the event promoter. For each transfer a fee of EUR 5,00 will be charged.

In case of cancellation or relocation of the event, the event promoter will refund services booked through the event promoter. Further claims are excluded. If the event is cancelled, all bought services will be refunded automatically. In case of relocation of the event, the services have to be cancelled by the attendee within 4 weeks after the announcement of the relocation.

The package price does not include accommodation.

The organizer reserves the right to change the course of the event. Schedules that have been announced prior to the event are not binding. The event promoter can change the sequence of events at any time on short notice. No claims can arise because of such changes.

The event promoter does not guarantee the appearance of a certain artist/guest, if there are more than one artist/guest announced for an event. Contracts with announced musicians or actors can be terminated by the musician/actor at any time – it is not possible for the event promoter to influence such decisions. In case of absence of an announced artist/guest the event promoter will arrange a replacement if possible, however the event promoter is not obliged to do so.
The cancellation of an artist/guest at an event, where more than one artist/guest is announced, is no reason for a refund of already ordered tickets. Already ordered tickets for the guest who canceled can be transferred to other guests. In rare cases, the contents of packages needs to be changed due to unexpected circumstances, for example by changing the autographs if a guest cancels, but the package retains the same monetary value.

Most of the events will be held in English. The event promoter is not obliged to deliver translations in German.

Guests may refuse to sign items of unlicensed merchandise.

If there are „Photo-Ops“ offered on a multi-day event, the photos will be printed and available for collection by the end of the event; this is by the end of the closing ceremony. If you fail to collect your “Photo-Op” we are not obligated to send these to you; if we should offer to send these, there will be a P&P charge that must be paid.
If „Photo-Ops“ are offered on a concert, ordered photos ( jpgs and/or printed photos) will be shipped in the next few days after the concert. Postage and packaging costs are already included in this purchase price.

The attendee agrees that he/she can be filmed and photographed during the event and that those recordings can be used in public television and in privately produced films and/or in print and online reports.
The organizer reserves the right to refuse admission. We do not have to give evidence or a reason. You will be fully refunded for the price of your ticket within 30 days.

The instructions of security personnel have to be followed at any time. The security staff is authorized to perform bag checks during the event.
Any person found behaving in an unlawful manner, causing a nuisance or disrupting the event will be ejected from the event without a refund.

Bringing weapons, pyrotechnics or other dangerous objects to the event is prohibited. This also includes articles that are part of a costume. Parts of a costume suitable to hurt other people, have to be presented to the security personnel at the entrance.

Advertising of any kind at the event is permitted only with written permission from the organizer.

The event promoter is liable for damages caused by intent or gross negligence or for damages resulting from personal injury. In case of breach of fundamental contractual obligations (cardinal obligations) based solely on slight degree of negligence, the liability of the event promoter is limited to the compensation of the foreseeable, typical damage.
Except of the above mentioned matters the event promoter is not liable for damages that were caused by slight degree of negligence. If the liability of the event promoter following the above paragraphs is excluded or limited, this also applies to the liability of his persons employed by the debtor in the performance of his obligations.
The organizer accepts not responsible for arrangements made by attendees with third parties.

The organizer does not reimburse lost vouchers.

Audiovisual recordings in terms of these general terms and conditions are audio and / or video recordings, made during the event which can be replayed and / or copied with suitable devices. Photos are not considered audiovisual recordings.

It is strictly prohibited to produce any audiovisual recordings during the event. Violators of this prohibition will be expelled from the event. The event promoter reserves the right to assert indemnification claims.

The event will be recorded on behalf of the organizer. By buying a package/ticket you give us your consent to use any material as a promotional tool, on the website, in a trailer or for a future DVD release. Furthermore you understand that you will not receive any financial compensation for the use of any material/recordings.

The invalidity of individual terms shall not affect the validity of the entire general terms and conditions. Invalid terms shall count as replaced by valid regulations, financially coming closest to the respectively invalid term.

Rockwood Events reserves the right to add, remove or amend any of the conditions on this page.

The law of the Federal Republic of Germany shall apply exclusively.

Web Site Terms of Use
A work of art is automatically protected from the moment of its creation. The images and text displayed in and on this website, any images that we have created, all text, all graphics and the entire layout and structure are and remain the ownership of Rockwood Events , and their heirs and assigns and all infringements will be punished according to the law. We take these matters seriously. All images in this website are protected by law and any usage must have prior written permission from the officers of Rockwood Events.

Permission is granted to temporarily download or copy of the materials (information or software) on Rockwood Event's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
The document may be used only for non-commercial purposes. Each copy of this document or portion thereof must include this copyright statement and the copyright protection symbol of the operator included. The document, each copy of the document or part of it may not be changed without the written consent of the operator. The operator reserves the right to revoke this permission at any time and any use must be discontinued immediately upon written notice shall be published by the operator.

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Permission is granted to temporarily download one copy of the materials (information or software) on Rockwood Event's web site for personal, non-commercial transitory viewing only.
The Site http://www.rockwood-events.com is available – unless otherwise agreed – free of charge. The operators assume no responsibility for accuracy of the information contained, availability of services, loss of data stored on the web page data or usability for any particular purpose.

The operators are not liable for consequential damages based on a use of the offer.

As far as a disclaimer does not come into consideration, the operators are liable only for gross negligence and intent. Product and company names are trademarks of their respective owners and are used on these pages for informational purposes.

This publication could include technical or other inaccuracies or writing / typo. From time to time changes of the information present to be added; these changes will be incorporated in new editions of the publication. The operator may make improvements and / or changes to the offers described in this publication.
Because of the constantly changing contents with comments on Facebook and Twitter, it is not possible for the operator to sift all posts seamlessly, to examine the content and exercise primary active control over it. We assume no responsibility for the content, accuracy and the form of the adjusted contributions.

Users who participate in comments, commit themselves to:
• Abstain in your contributions of any insults, punishable contents, pornography and gross language
• Bear the sole responsibility for the content posted by them, not to infringe the rights of third parties (especially trademarks, copyrights and moral rights) and the operator of the website from http://www.rockwood-events.com caused by their claims of third parties fully indemnify.
• Adjust any kind of advertising neither in forums nor in comments or to use forums and comments for any kind of commercial activity. In particular, this applies to the publication of "0900" call numbers for any purpose.

There is no entitlement to publication of submitted comments. The operators of the website http://www.rockwood-events.com, as well as their Facebook and Twitter, reserve the right to edit comments at their discretion or to delete. In the above-mentioned violations obligations the operators reserve further to block or delete permanently the user.

Provided that within the Internet offer the possibility to enter personal or business data is used, the disclosure of this data by the user is on a voluntary basis.
If the internet offer permits the registration, the user is obliged to treat the combination username / password confidential and not disclose to third parties. In case of suspected abuse of access, the operator has to be informed.

Third-party websites referenced by this offer by so-called links are the provider’s responsibility. The Operator is not responsible for the content of such third-party sites. Furthermore, the web page be without our knowledge of other sites using so-called links. The operator assumes no responsibility for representations, contents or any connection to this web page in third-party Web Site. For third-party content the operator is only responsible if they present (ie also of illegal or criminal content) and it is technically possible and reasonable to prevent their use. The operator is not obliged under the Telecommunications Act, to check the foreign contents constantly.

Rockwood Events may revise these terms of use for the site at any time without notice. By using this site, you agree to be bound by the then current version of these Terms of Use.

We prohibit the use of any available contact information by a third party for the sending of unsolicited advertising. The operators of these pages expressly legal steps in case of receiving unsolicited e-mail, spam, and other promotional information.

These Terms of Use refer to the website http://www.rockwood-events.com. If sections or individual formulations of this text are not, no longer or not completely correspond to the remaining parts of the document remain unaffected in their content and validity.

Privacy Policy
In principle, the use of the website is possible without entering personal data.

All offers are non-binding. The author expressly reserves the right to change parts of pages or the entire offer without prior notice, add to,
delete or cease publication temporarily or permanently.

On the website so called cookies are used. Cookies are small text files that are stored on the hard disk of the user. Cookies are used for the so-called shopping basket function and to compile statistics about the use of the Ticket Shop, in order to improve the offer for the user constantly. No technology is used which connect through cookies accumulating information with user data in order to determine the user's identity. The website can basically be used without cookies, but this may lead to limited functionality of the website. Web browsers can be set to reject cookies generally, or accepted or rejected in any individual case.

Within the offer of this website may contain links to the pages of other providers. Rockwood events it is not possible to check in what way the providers of linked websites comply with data protection regulations of the user and therefore cannot accept any responsibility for the contents of any linked site.

The author assumes no responsibility for the topicality, correctness, completeness or quality of information provided. Liability claims against the author which relate to material or immaterial nature caused by the use or disuse of the information or the use of incorrect or incomplete information are excluded, unless the authors no demonstrable deliberate or grossly negligent fault.

With direct or indirect references to external websites (hyperlinks), which lie outside the responsibility of the author, liability would only come into effect in the case in which the author has knowledge of the contents and it would be technically possible and reasonable for the to prevent use of illegal content.

The author hereby expressly declares that at the time of linking, no illegal content on the pages could be identified. On the current and future design, contents or authorship of the linked / connected pages the author has no influence. Therefore, he distances himself from all contents of all linked / connected sites that were changed after the link. This statement applies to all within its own internet links and references as well as for foreign entries in guest books, discussion forums, link directories, mailing lists and in all other forms of databases to which external access is possible.
For illegal, incorrect or incomplete contents and especially for damages arising from the use or disuse of such information, lies solely with the provider of the page to which was referenced to, not the one who has linked to these pages.

The author endeavors to respect the copyrights of the images, graphics, sound files, video sequences and texts, to use his own pictures, graphics, audio and video clips and texts or to use license-free graphics, sound files, video sequences and texts.

All mentioned and possibly protected by third parties of Internet brand names and trademarks are the provisions of applicable trademark law and the ownership rights of the copyright owner. The mere mention does not draw the conclusion that trademarks are not protected by law!

The copyright for any material created by the author himself remains solely with the author. Any reproduction or use of graphics, audio and video clips and texts in other electronic or printed publications is not permitted without the express permission of the author.
Service provider for the purposes of the Telemedia Act and responsible entity for the purposes of the Federal Data Protection Act is Sabine Eickmann, Rockwood Events, In der Römerstadt 259, 60488 Frankfurt, Germany.

March 2015